A message to all our customers...
Due to the ongoing situation with COVID19 Marc Darcy have made the decision to temporarily close our flagship Manchester store as of 23.03.20 at 5:30pm. You will still be able to shop as normal online but please be aware we will not be dispatching orders until we return.
We have tried to answer the most common questions below but if you have a query you still need help with, please send us a message to us on any of our social pages
Are your stockists remaining open?
As our stockists are independent from us we unfortunately can't speak on their behalf. Please see the social pages of the stockists store to check what measures they have put in place.
What are my delivery options whilst you are closed?
All orders will be dispatched as soon as possible once our warehouse and store re-open. Unfortunately due to the nature of the situation we are in, we are unable to provide a timescale at present for when that will be. All customers who have purchased post 4pm on the 23.03 and during the temporary closure will be updated on a regular basis with expected dispatch and delivery times.
When will my return be processed?
Any orders received on or after 23.03.20 will be processed upon our return. Unfortunately refunds and exchanges will be delayed during the closure period. Please keep any eye on our social pages for updates on when we will be re-opening. We apologise for any inconvenience this may cause.
I'm unable to post my return, will you still accept it?
We know that the COVID-19 Coronavirus may be affecting your ability to return your purchase/order in the usual time limits. We have put the below measures in place to reassure you during this time.
Any orders placed in the last 2 weeks - Any orders that were placed in the last 2 weeks will have an extra week to return from the date we re-open.
Any orders placed during the closure period (23.03 until TBC) Any orders placed during this time will have 14 days to return from the date the order is received after we have re-opened.
My gift is due to expire, can I wait to spend until you re-open?
Any gift cards that are due to expire will have their expiry dates extended by 6 months