We are committed to providing excellent customer service and have created this page to answer any queries you may have. Can't find the answer to your question below? Our customer service team are more than happy to help, simply email or call us for help with your query.
If I place an order on a Bank holiday when will it be processed?
Our offices are shut during the National Bank Holiday dates. Your order will be dispatched on the next available working day, with the courier service of your choice.
What payment methods do you accept and is it safe to shop online?
You can be assured that its safe to shop online with Marc Darcy. We accept Visa, MasterCard and Maestro cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Sage Pay Ltd.
If you would prefer to place an order by telephone, you can call the Customer Service team on 0161 792 9011
How do I know that you've received my order?
Once you have placed your order, an order confirmation email will be sent to the registered email address on your account. Once your order has been processed you will receive a 2nd email where you will find your tracking number, along with confirmation of the chosen courier who will be delivering your parcel.
Why am I not receiving my email confirmation?
The first point of call is to double check you’ve entered your email address correctly. If you’ve checked out as a guest and think you may have entered it incorrectly, you can ring our customer service team on 0161 792 9011 who will be able to check your email address and re-send your order confirmation email. If you signed into your account and then proceeded to checkout, your email address will be correct. In this instance we advise you check your spam folder for your email confirmation. Some email providers, such as Yahoo, Hotmail and Gmail, block emails from unknown senders. You may also need to add us to your address book to ensure our emails land safely in your inbox.
Can I make changes to my order?
Our team may be able to make changes to your order depending on the order status. If you need to make any changes to your order, please call our customer service team on 0161 792 9011 as soon as possible.
Can I cancel my order?
If you wish to cancel your order please contact our team asap who will advise whether this is possible.
A style I like is out of stock on your website, can I pre-order it?
Occasionally due to popular demand, we put styles online on a pre-order basis. These styles will be clearly marked as "Pre-Order" with details on how pre-ordering works within the product listing, a stock ETA and confirmation of delivery method. If you choose to place your order on a pre-order basis please choose the "FREE Standard delivery" option at checkout. As a thank you we will upgrade your order to "NEXT Working day delivery" free of charge.
What if the stock is delayed?
In the rare circumstances that the stock is delayed, we will notify you by email and/or phone and give you the option to either cancel the order or proceed with the order with the new stock arrival date.
What should I do if I receive an incorrect or faulty item?
We’re sorry to hear you’ve received an incorrect or faulty item. On the rare occasions this happens, we request you contact the customer service team with your name, order number and the name/product SKU of the item you were supposed to receive and/or details of the fault. Our customer service team will then advise how you return the item to us and how long a replacement will take (depending on your country of origin)
Do you sell Gift Cards?
Unfortunately, at present, we don’t sell gift cards, but this is something we are looking to introduce this year.
Do you offer wedding discounts?
We are happy to be one of the leading suppliers of suits for fabulous weddings all over the world, this is why we have a continuous wedding discount offer. If you are getting married and would like to know more about our wedding day discounts you can visit our dedicated wedding page here. If you would like more advice on wedding day discounts you can call our customer service team on 0161 792 9011.
When will I receive my order?
We offer 2 methods of shipping for UK* customers a Standard service and a Next Working Day service. You can find out delivery estimates and costs by viewing our delivery table here. For our European & International customers, we offer 1 method of shipping. We aim to dispatch all orders the same day before 3pm, excluding weekends and Bank Holidays.
What countries do you deliver to?
Marc Darcy is proud to have the facility to deliver all over the world. We strive to provide the quickest, most affordable delivery solutions to all our customers. We have recently updated our delivery page with more detailed information on the costs and delivery times for each destination. You can view more information on our delivery times & costs here
Can I track my delivery?
You can check the status of your order in your account. Simply log into your account, click “My Orders” and you can track your order from there. You will also have tracking information for your order sent directly to the email address you used to checkout/order.
Please note there can be a delay in our courier's tracking system, so if you’ve received your tracking information but it's showing no information on our courier’s website, don’t panic just give it 12-24 hours and try again.
I have not received my order, what do I do?
If after the expected delivery time of your order has passed and you have not received your parcel, please contact our customer service team on 0161 792 9011, with your order number and name ready, and they will be able to assist you further.
Do you deliver to the USA?
We offer a standard delivery option for our US customers. Delivery can take up to 4 working days. Prices vary depending on the items you order and overall weight, please see our shipping calculator at the checkout for a personalised quote on your delivery. Please note on rare occasions, customs can withhold deliveries resulting in your order being delayed. We are not responsible for customs fees.
How long do I have to return/exchange an item?
You can return or exchange your item within 14 days, providing the item is in its original packaging, with all original tags & labels still intact. If you have purchased a suit, please ensure you return the suit in the suit bag it was originally sent in.
Please see our Delivery & Returns page for more information on returning your item(s)
How do I return my item?
We ask that you return the item(s) via a tracked and signed for delivery service, as we cannot accept responsibility for any lost items. Please return your items to the address below
Gordon Bennett International/Marc Darcy House
271-291 Bury New Rd
Please include the returns form from your original order, and detail whether you require a return or exchange.
How long does a return take?
As soon as we have received your return back, it takes 48 hours for our returns department to process your return. Depending on your bank, you can expect to see your refund in your account within 3-5 workings days.
Can I send my item back for an exchange?
Yes, you can return your order back for an exchange within 14 days provided the product is in its original, unused condition. Please complete the return form so that we have all the information we require to process the exchange as soon as possible. We offer 1 free exchange per customer, please return your item(s) back to us using the returns label included in your order (UK customers only) Please ensure you check the exchange fee table below to find out how much you will have to pay for exchange to be sent back out to you.
If I need to send part of my suit back for an exchange, do I need to send just the trousers/waistcoat/blazer or the whole suit?
To ensure your individual garments all colour match perfectly, we advise that you send back the whole suit so we can re-send your item from the same batch. With tweed suits, in particular, different delivered batches can have a slight variation in colour.
How long does it take to process an exchange?
Once we have received your item, your exchange is processed the same day and re-sent that day on a next day delivery service (for UK Mainland customers only) All exchanges received Mon-Thurs will be received by the customer the next working day. Any exchanges received on a Friday will be received by the customer on Monday or Tuesday the following week. For customers living outside mainland UK, please allow the equivalent delivery time you experienced for your original order for your exchange order.
I’ve lost my returns form; can I still send my item back?
If you do not have a returns form, you can include a note with your return. Please ensure you detail your full name, address, email address, order number and reason for return.
Why do I pay more for original postage, compared to exchange postage?
If you require an exchange, we ask that you include a fee to cover the cost to post the item back out to you. We endeavour to make the exchange process as easy and fair as possible for our customers, for this reason, we pay 50% of the exchange return postage fee to make it more flexible for customers to exchange their items.
Please see our table below for fees for your return postage. There are several ways you can make payment for your exchange. You can include the fee in an envelope with your return, pay directly into our PayPal account or call our customer service team who can take payment over the phone.
For those wishing to pay directly into our PayPal account, please send payment to email@example.com, ensuring you reference the transaction with your order number, name and quote "EXCHANGE"
|UK Mainland & Isle Of Wight||£3.00|
|Highlands, Islands & N.Ireland||£3.00|
|USA & Canada||Please contact our customer care team on 0161 792 9011 for a quote|
|Australia||Please contact our customer care team on 0161 792 9011 for a quote|
|Rest Of The World||Please contact our customer care team on 0161 792 9011 for a quote|
What is the fit of your suits?
All of our items are cut to a slim tailored fit.
Do any of your styles come in a Short or Long leg length?
A number of our best selling styles come with the option of Long or Short leg length. Below are the styles we have available
DX7 Tan & Oak - trousers available in Short & Long
Blake - trousers available in Short & Long
JD4 - trousers available in Short & Long
Scott Grey & Blue - trousers available in Short & Long
Callum Blue - trousers available in Short & Long
Dion Blue - trousers available in Short & Long
Nelson Tan - trousers available in Short & Long
Eton Navy - trousers available in Short & Long
Do any of your suits come in a long length jacket?
We have 2 suits that have the option to come with a long length jacket (the waistcoat will be regular). These suits are the Rambo Black Three Piece Suit and the Rocky Grey Three Piece Suit. If you require this option, please detail this in the "Enquire about this product" column.
What leg lengths are your trousers available in?
All of our trousers come in a regular leg length (31") were stated on the individual product page, Short (29") & Long (33") leg lengths are available.
What trouser size will I get with my Suit?
All of our Suits are automatically paired with trousers measuring 6" less around the waist than the Suit size chosen. For example, if your Blazer size is 40R then the trousers with this size would be a size 34" waist. The waistcoat would be a 40R to match the blazer
Can I request a different trouser size with my chosen suit?
We want our customers to be as happy as possible with their Marc Darcy suit, this is why we have included the option to change the trouser size. When browsing the Suits you will see on some Suits you are able to select the size of the Blazer, Waistcoat and Trousers separately and not with others. This is because some styles we sell as separates, and therefore you can select different sizes and some styles only come as a three piece suit. Where you find you only have the Suit size to select this indicates it is only sold as a three piece. In this instance, you can use the "Enquire about this product" box to request a different trouser size. This is subject to stock availability and is not guaranteed
Why does the colour of my item look different to the picture shown?
All product images are colour matched to resemble each items true colour, however, colours and tones may vary on different computer screens, depending on the resolution, brightness and colour settings of the individual screen/device. This means there may be a slight variation of colour when viewing each product on different computer screens/devices, in comparison to the product in real life.
What are your garments made of and can they be machine washed?
Most of our items are made from polyviscose - our materials are located in the "Wash and Care" section of the product page. All Marc Darcy garments are dry clean only.
I'm getting married in a year, can you offer advice and help wedding suits?
We're always happy to hear a love story and are even happier to help make your special day go by without a hitch. Our friendly staff are on hand to give you advice on fits and sizes and anything else you may need assistance with.
|Suit Blazer Size||34||36||38||40||42||44||46||48||50||52|
|Chest Width Under arm (cm)||48||50||52||54||56||59||62||65||68||71|
|Sleeve Length (cm)||62||63||64||65||66||67||68||69||69||69|
|Back Length from Collar Join Down (cm)||48||50||52||54||56||59||62||65||68||71|
|Chest Width (cm)||44||46.5||49||51.5||54||56.5||59.5||62.5||65.5||68.5|
|Back Lengthfrom centre (cm)||58||59||59.5||60||61||62||62.5||63||64||65|
|Fly Excl.Waistband (cm)||15.5||16||16.5||16.5||17||18||18||18||18||18|