Need to return?

IMPORTANT NOTE: DUE TO A FIRE AT OUR WAREHOUSE, ALL OPERATIONS HAVE BEEN PAUSED. THEREFORE, WE ARE CURRENTLY UNABLE TO OFFER EXCHANGES. ANY ITEMS RETURNED BACK TO US WILL BE REFUNDED.

 

 

Marc Darcy Returns

Returning your Marc Darcy products in the United Kingdom (UK)

Marc Darcy hopes that you will be completely satisfied with your purchase, however, if you wish to return any goods they must be returned within 14 days* of receiving the order for a refund or exchange. The returned goods must be in their original condition, unworn, with all tags and labels attached. All garments must be free of fragrance and cosmetic or other marks. Please ensure that your original invoice or completed returns form are included in the parcel with your item(s). Please note, if your invoice or completed returns form are not included in your parcel, this could result in a delay to your exchange/refund. 

*Please be sure to retain your receipt from the Post Office as this will act as proof of postage if the parcel is delayed or lost. We are not liable for any lost returns if a tracking number and proof of postage cannot be provided.

Returning for a refund

If you require a refund, please allow up to 5 working days from us receiving the goods for your refund to be processed and for a confirmation email to be sent, and a further 5-10 days for the funds to reach your account. 

You can return your item(s) to us via your local Post Office, you can create your return label via this link. Please note this is not a free returns label, you will not incur a fee at the Post Office, however, if you use the label we will deduct £3.00 from your refund total.

If you have placed a large order you may receive multiple black postal bags to return any unwanted items. If you are returning multiple parcels you will be charged per label used. Large orders can be returned in the larger original box, however, some Post Offices may not accept this.

Any returns can also be returned with a courier of your choice to the below address. If you choose to use your own postage no deduction will be taken from your refund.

 

Returning your products from overseas

For international customers, please return your items with a local service of your choice on a tracked service and ensure that you fill out the relevant customs forms correctly so that no local sales taxes and/or customs duties are incurred (Please select 'Returned Goods' for the category of the items enclosed).

All returned goods must be returned within 14 days of receiving the order and be in their original condition, unworn, with all tags and labels attached. All garments must be free of fragrance and cosmetic or other marks. Please ensure that your original invoice or completed returns form are included in the parcel with your item. Please note, if your invoice or completed returns form are not included in your parcel, this could result in a severe delay to your exchange/refund. 

In the event that customs fees and/or taxes are charged, you may be responsible for these charges which will subsequently be deducted from your order. Unfortunately, we cannot be responsible for postage costs that you may incur when you are returning the goods back to us.

EU Right of Withdrawal

If you are a customer based in the EU, then you have the right to cancel your purchase within 14 days of receiving the order. To do this please let us know through the returns portal, or for in person advice or confirmation, please contact our customer services team.

You will have 14 days to request the cancellation of your order, starting from the date you receive your goods, and then a further 14 days to return the items.

 

Contact us:
Email: sales@marcdarcy.co.uk