Delivery & Returns

 

DELIVERY

Orders are dispatched Monday - Friday (excluding bank holidays).

All deliveries are sent on a tracked service, your tracking number will be included in your dispatch email. 

UK Delivery

Standard Delivery - FREE

Standard delivery is free on all orders to mainland UK.

Orders placed on a standard delivery service will be dispatched within five working days and then delivered within two working days. Orders will be sent with either DPD or Royal Mail.

Next Day (DPD) - £5.99 - TEMPORARILY SUSPENDED

Due to an unforeseen high volume of orders, we have unfortunately had to temporarily suspend our Next Day delivery service. We apologise for any inconvenience this may cause.

Next Day delivery service comes at an additional cost of £5.99. Orders must be placed before 3pm GMT Monday - Friday. This service does not include Sunday delivery.

This service is available to UK mainland customers only (excludes Northern Ireland, Scottish Highlands, Scottish Islands, & Channel Islands, these locations will be placed on a Two Day service).

The following post codes are not eligible for Next Day delivery and will be assigned to a DPD Two Day service:

AB31-AB54, BT1-BT94, FK17-FK21, GY1-GY10, HS1-HS9, IM1-IM9, JE1-JE3, KA20, KA27, KW0-KW17, PA20-PA76, PH15-PH50, PO30-PO41, IV1-IV63, ZE1-ZE3

DPD Policy:

On the day of your delivery, DPD will send a notification via text/email to confirm your 1 hour delivery time slot. There will need to be someone present at the address to sign for the parcel, if no-one will be available you will have various options on your DPD notification email such as rearranging your delivery or leaving in a safe place. If there is no one available to sign for your parcel and no information has been supplied to DPD, a calling card will be left with instructions on how to proceed. If you encounter any issues regarding your DPD delivery please contact our customer service team who will do their best to assist.

Royal Mail Policy:

It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unable to sign for a delivery. If this is the case, you will receive a Royal Mail calling card with instructions on how to collect your parcel or rearrange delivery. If your parcel is not collected or redelivery arranged within 3 weeks Royal Mail will return the package to us.

In the unlikely event that you do not receive your¬†parcel, please contact our customer services team at [email protected] quoting your order number.

  

EU (incl. Republic of Ireland) Delivery

We regret to inform our EU customers that due to ongoing issues in relation to Brexit, we have had to temporarily suspend our EU delivery services. 

We are looking into solutions to fix these issues to run a smooth and streamlined service to the EU, so please be advised we do hope to resume our EU services soon.

If you are from the EU and would like to enquire about placing an order, please contact our team on [email protected]

Please note - our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation and are the sole responsibility of the customer.

DNI Number: Spanish Citizens

As of 02.03.21 we are required by DPD to add a 9 digit DNI number on any orders over £150. Any orders over £150 will be held and our customer services team will contact the customer to request this info to add to the consignment.

 

International Delivery

We offer worldwide postage at very competitive prices. Your postage cost will be calculated at the checkout based on your country and the items you are ordering. Please find a table below showing estimated prices and delivery times. 

*Please be aware, regretfully we are unable to ship to the following locations:
Bouvet Island, Caribbean Netherlands, Cocos (Keeling) Islands, C√īte d‚ÄôIvoire, Eswatini, Heard & McDonald Islands, Libya, Monaco, Norfolk Island, Palestinian Territories, Reunion Island, Russia, Somalia, South Georgia & South Sandwich Islands, St. Barth√©lemy, St. Pierre & Miquelon, Svalbard & Jan Mayen, Syria, U.S. Outlying Islands, Venezuela, Yemen

Destination   Delivery Service   Est Delivery Time   Cost 
Republic Of Ireland  2 Day Delivery Order before 3pm (Mon-Fri) £9.99
Highlands, Islands & N.Ireland Standard Delivery 3-4 working days FREE
Europe Standard Delivery 2-6 working days From £8.00 depending on weight
USA  Standard Delivery 5-7 working days From £15.00 depending on weight
Canada Standard Delivery 5-7 working days From £20.00 depending on weight
Australia Standard Delivery 5-7 working days From £15.00 depending on weight
Rest Of The World Standard Delivery 7-21 working days From £20.00 depending on weight & location

* All delivery times are an estimate and cannot be guaranteed. Excludes weekends & Bank Holidays. Please note we cannot provide a shipping service to a PO Box address, any PO addresses entered can result in your parcel being severely delayed and/or returned back to us.

Customs fees:

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation and are the responsibility of the customer. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.

Once the parcel arrives at a destination if it is refused by the customer they will be liable for any fees incurred via the courier service as well as a restock fee.

Please note customs fees will also be required for any exchanges and are the responsibility of the customer. 

 

RETURNS

UK Returns

Marc Darcy hopes that you will be completely satisfied with your purchase, however, if you wish to return any goods they must be returned within 14 days of receiving the order for a refund or exchange. The returned goods must be in their original condition, unworn, with all tags and labels attached. All garments must be free of fragrance and cosmetic or other marks. Please ensure that your original invoice or completed returns form are included in the parcel with your item. Please note, if your invoice or completed returns form are not included in your parcel, this could result in a severe delay to your exchange/refund. 

*Please be sure to retain your receipt from the Post Office as this will act as proof of postage if the parcel is delayed or lost. We are not liable for any lost returns if a tracking number and proof of postage cannot be provided.

Refunds:

If you require a refund, please allow up to 5 working days from us receiving the goods for your refund to be processed and for a confirmation email to be sent, and a further 5-10 days for the funds to reach your account. 

You can return your item to us via your local Post Office using the pre-printed Royal Mail returns label included in your parcel. Please note this is not a free returns label, you will not incur a fee at the Post Office, however, if you use the label we will deduct £3.00 from your refund total. If you have placed a large order you may receive multiple labels and black postal bags to return any unwanted items. If you are returning multiple parcels you will be charged per label used, e.g. if you return three parcels using three labels (one on each), you will incur a return fee of £9. Large orders can be returned in the larger original box, however, some Post Offices may not accept this.

Any returns can also be returned with a courier of your choice to the below address. If you choose to use your own postage no deduction will be taken from your refund.

Return Address: 

Marc Darcy Returns
271-291 Bury New Road
Salford
M7 2YN

Exchanges:

If you require an exchange you can use the pre-printed Royal Mail return label provided with your order free of charge. Please allow up to 10 days from returning to receive your exchange. We aim to dispatch exchanges within 48 hours of receiving them, however, this is subject to change during busy periods. 

All exchanges are sent back out on a DPD Next Day service (UK Mainland only), once the new goods have been dispatched you will receive an email to confirm.

Exchanges are subject to stock availability, if any items you have requested are out of stock our team will be in contact to offer alternative options. 

We offer one free exchange for every customer (UK customers only). If you require a second exchange on your order you will incur a fee of £3 to cover return postage costs. This will be communicated by our customer service team when we receive your parcel.

 

International Returns

For international customers, please return your items with a local service of your choice on a tracked service and ensure that you fill out the relevant customs forms correctly so that no local sales taxes and/or customs duties are incurred (Please select 'Returned Goods' for the category of the items enclosed).

All returned goods must be returned within 14 days of receiving the order and be in their original condition, unworn, with all tags and labels attached. All garments must be free of fragrance and cosmetic or other marks. Please ensure that your original invoice or completed returns form are included in the parcel with your item. Please note, if your invoice or completed returns form are not included in your parcel, this could result in a severe delay to your exchange/refund. 

In the event that customs fees and/or taxes are charged, you may be responsible for these charges which will subsequently be deducted from your order. Unfortunately, we cannot be responsible for postage costs that you may incur when you are returning the goods back to us.

International Exchanges

If you require an exchange you will be expected to pay a fee of 50% of the cost to reship the items, this amount is dependent on your country and the goods being sent. You will be contacted about this fee once our team comes to dispatching your replacement item(s).

 

Contact us:
Email: [email protected]
Tel: 0161 710 0000 (select option one for online)


Our return address:
Marc Darcy International
271-291 Bury New Road
Salford
M7 2YN
United Kingdom